Privacy Policy

Last updated: 23 February 2026

1. Who We Are

Drill & Hammer Handyman Services ("we", "us", "our") operates the website drillandhammer.co.uk and provides handyman services across East London and Essex. Our contact details are:

2. What Personal Data We Collect

We collect personal data in the following ways:

Contact form and quote requests

When you complete our contact form or request a quote, we collect: your name, phone number, email address, postcode, and any details you provide about the job. This information is submitted via Web3Forms (web3forms.com) and sent to our email inbox.

WhatsApp and phone enquiries

When you contact us by phone or WhatsApp, we may retain your contact number and any information you share as part of the conversation.

Website analytics

We may use analytics tools (such as Google Analytics) to understand how visitors use our website. This may involve collecting anonymised data about pages visited, time spent, and device type. We do not collect personally identifiable information through analytics.

3. How We Use Your Data

We use your personal data solely to:

Respond to your enquiry or quote request
Arrange and carry out the job you've requested
Follow up after a job is completed to ensure your satisfaction
Comply with legal obligations

We do not use your personal data for marketing purposes without your explicit consent.

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

Contract performance: where processing is necessary to carry out a service you've requested
Legitimate interests: to respond to enquiries and manage our business
Legal obligation: where required by law

5. Data Sharing

We do not sell or rent your personal data to third parties. We may share your data with:

Web3Forms — our form submission provider, used to route contact form submissions to our inbox
Google Analytics — for anonymised website usage data (if enabled)

Both services are operated by reputable providers with their own privacy policies. We only share the minimum data necessary.

6. Data Retention

We retain enquiry and job-related data for up to 3 years in order to manage repeat customer relationships and handle any disputes. WhatsApp conversation history is subject to WhatsApp's own retention policies. You may request deletion of your data at any time (see Section 8).

7. Your Rights Under UK GDPR

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to processing based on legitimate interests
Request restriction of processing
Data portability (where applicable)

To exercise any of these rights, contact us at hello@drillandhammer.co.uk. We will respond within 30 days.

8. Complaints

If you believe we have not handled your personal data correctly, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. This policy was last reviewed in February 2026.